Thanks you for writing this. I believe some new writers think that publications are commercial entities and they expect dedicated service. Private pubs on Medium are like charity organizations run by volunteers who donate their precious time to help others. I wrote a story about this in 2020 which changed the perceptions of many. I link it here in case it might give perspectives to some.

https://medium.com/illumination-blog/stop-blaming-publications-for-every-fart-occurred-on-medium-cc537f434b73